IT Operations Dashboard
Real-time status · BBF Group IT Infrastructure ·
System Availability
Network Topology — BBF Offices
Service Desk Dynamics (6 months)
Department Costs — Plan vs Actual
Task Distribution drill-down
Security Posture drill-down
Security Score
Service Desk Today drill-down
SLA Status
EOS Rocks — Q2 2026
Security Score Trend (30d)
IT Service Desk
Ticket queue, SLA metrics, MTTR — May 2026
First Response Time
1.4
hours avg
Hardware
92%
Software
87%
Access
78%
Network
65%
MTTR
4.2
hours mean resolution
Resolution Time SLA
89
% within SLA
SLA target: 4h resolution
P1 Critical
95%
P2 High
91%
P3 Medium
85%
P4 Low
79%
Tickets by Category
By Engineer
Requests by Department
Top 5 Active Tickets
Resolution Time Trend (last 8 weeks)
Workload Distribution
Capacity planning · tickets + projects + daily ops · 2026
Task Distribution — IT Department
Load by Person (IT team)
Task Distribution — Detailed Breakdown
Capacity by Person — IT Team
Active Tasks by Person
Security Center
Threat intelligence, device compliance, network health — May 2026
Security Score Trend (30 days)
Email Protection
Device Compliance
Network Health (UniFi)
Active Incidents
Vulnerability Remediation
Finance & Recharge
IT Budget, cost recharge by department, license costs — 2026
Budget: Plan vs Actual (2026) click category ↓
Monthly Cost Trend
Recharge by Department (Q1 2026)
License Distribution by dept
License Cost per User
| Product | Licenses | €/user/mo | Monthly | Annual | Dept |
|---|
Strategy / EOS
Q2 2026 Rocks, milestones, KPI tracking
Q2 2026 Rocks
Milestone Timeline
KPI Trends (Jan–May 2026)
AI Agents
OpenClaw automation fleet — active agents & last actions
IT Awards
Digital Champions & Power Users — BBF Group · May 2026
Microsoft 365 Activity Champions
System Champions — Dept Admins & Support Managers
Overall Leaderboard
Documentation & Policies
IT policies, compliance status, procedure library
IT Policies
Compliance Status
Procedure Library
| Procedure | Category | Version | Last Updated | Owner | Status |
|---|